Privacy Policy
The Wine Community (Pty Ltd) ("The Wine Community", "we", "us", "our") is committed to respecting your privacy at all times. This Privacy Policy sets out how we collect, use, store and disclose your personal information to ensure we comply with our obligations under the Privacy Act 1993.
By accessing this website (www.thewinecommunity.com), using our services or providing your personal information to us, you are agreeing to this Privacy Policy. If you provide information about any other person, then you must have authorisation from that person to provide such information to us.
This Privacy Policy is subject to and should be read in conjunction with our Terms and Conditions and any other terms and conditions you agree to when using or signing up to any of our services.
Collection of your personal information
Personal information will ordinarily be collected directly from you when you interact with us via our Site, by telephone, at our events, by email or letter, when you personally meet with one of our staff, wine consultants, customer care team or other agents or where you use our services.
Information collected from your general interactions with us
The types of personal information we may collect includes, but is not limited to:
Information collected when you use our Site
When you visit or use our Site, we may collect personal information. There are aspects of our Site which can be viewed without providing personal information. However, as an example, for access to our customer support services you are required to submit personally identifiable information (name, email, phone number, postcode, state and address).
Information collected automatically
Whenever you interact with our Site, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. Some of this automatically collected information may or may not be Personal Information, depending on whether it is personally identifiable in nature or not. “Cookies” are identifiers we transfer to your computer through your browser that allow us to recognise your browser and tell us how and when pages in our site are visited and by how many people. You may be able to change the preferences on your browser to prevent or limit your computer’s acceptance of cookies. When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. We never disclose aggregate information to a partner in a manner that would identify you personally.
Use of your personal information
We (and any authorised third parties in accordance with this Privacy Policy) may use your personal information for the following reasons:
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy.
Disclosure of Personal Information
Your personal information will not be sold, traded, rented or otherwise provided to others without your consent. We will only disclose your personal information if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Privacy Policy, including the provision of the services, or a directly related purpose. We will not otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation.
Electronic Communications
The Wine Community may, from time to time, send direct marketing communications to you about our products, events and services, and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email or SMS communications from us, there will be a mechanism to opt out contained in each of those emails or messages. To stop receiving other communications from us, you can contact us via any of the channels listed below. Please note that additional carrier cost may apply for any reply to SMS communications, including opting out of future communications.
If you choose to opt out of all direct marketing communications, please note that The Wine Community may still contact you for other reasonable purposes, including information that The Wine Community is legally required to send, notifications of changes to The Wine Community's products and services or policies and information regarding the use, rights, benefits or obligations of customers of our products and services.
Security
We take appropriate measures to keep your personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this Privacy Policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for identification and security reasons. It is your responsibility to ensure that the personal information you enter into our Site or submit to us is accurate, complete and up-to-date.
Contacting us
The Wine Community takes your concerns seriously. If you have any questions, please contact us by any of the following means during standard business hours Monday to Friday.
Call: 09 9662602
Post: Attn: Privacy Policy,
Pieroth Wines New Zealand
P.O Box 302390
North Harbour Mail Centre
North Shore City, Auckland 0751
E-mail: info@thewinecommunity.com
We will respond as quickly as possible and handle all complaints in a way that is fair and consistent. However, if you remain dissatisfied, you can make a formal complaint with Office of the Privacy Commissioner.
Changes to this Privacy Policy
The Wine Community reserves the right to make amendments to this Privacy Policy at any time. Please check back from time to time to ensure that you are aware of these changes. Your continued use of our site will signify your acceptance of these changes. If you have objections to the Privacy Policy, you should not access or use the Site.
